When returning your order we recommend purchasing shipping insurance as we cannot guarantee that we will receive your returned item. Additional shipping fees will be applied to the new stock. In the case that Flooring Online Australia arranges the transportation to collect your goods, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. It is the responsibility of the consumer making the to return to cover the costs of transportation of stock back to Flooring Online Australia's dispatch warehouse. If you need to exchange it for the same item, send us an email documenting photo’s to we will arrange collection of goods. We only replace items if they are defective or damaged due to manufacturing error. If you’ve done all of this and you still have not received your refund yet, please contact us Exchanges There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
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If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Transaction fees charged by third parties at the point of sale, such as those charged by Paypal and Afterpay, are non-refundable. To complete your return, we require a valid receipt or proof of purchase (including receipt or e-receipt). Only regular priced items may be refunded, unfortunately Sale and Clearance items cannot be refunded or exchanged. We also do not accept products that are hazardous materials, or flammable liquids or gases. Floor Adhesives, Leveller, Underlay & Moisture Barriers cannot be returned. Several types of goods are exempt from being returned. Products must also be returned in its original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. 15% Restocking Feeįrom 1 September 2022, a 15% Restocking Fee will be applied to all returned products. After 14 days have passed, we unfortunately can’t offer you a refund or exchange. If you change your mind about your purchase, you are welcome to return your product to us within 14 days of your purchase date. Once you place your online order, you will receive an email notification or a phone call from one of our friendly customer service team members within 48 business hours to let you know the date that your order is scheduled for delivery.We hope that you will be delighted with your Flooring Online Australia flooring purchase.
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For Regional online order deliveries, you will be charged $2,000.
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